Export Ticket Logs

Export Ticket Logs

1. Navigate to Support in the Sidebar Menu.

2. Select the Export button followed by confirming the Export's file type.

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      1. Navigate to Tickets in the Sidebar Menu. 2. Select Export followed by confirming the Export format type and selecting Export again to finalize.

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      1. Navigate to User Management in the Sidebar Menu. 2. Select the Action button followed by Audit Logs.

    • Delete Ticket

      1. Navigate to Tickets in the Sidebar Menu. 2. Select the Vertical Ellipsis(⋮) next to the Ticket you wish to Delete followed by Delete. 3. Confirm Ticket deletion to complete.

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      1. Navigate to Tickets in the Sidebar Menu. 2. Select the Vertical Ellipsis(⋮) next to the Ticket you wish to Edit followed by Edit. 3. Update Ticket details followed by Update.

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      1.Navigate to Device Management in the Sidebar Menu. 2. Locate the Device EPI followed by selecting the Vertical Ellipsis(⋮), then select View Audit Logs.