Export Ticket History

Export Ticket History

1. Navigate to Tickets in the Sidebar Menu.

2. Select Export followed by confirming the Export format type and selecting Export again to finalize.

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    • Export Ticket Logs

      1. Navigate to Support in the Sidebar Menu. 2. Select the Export button followed by confirming the Export's file type.

    • Delete Ticket

      1. Navigate to Tickets in the Sidebar Menu. 2. Select the Vertical Ellipsis(⋮) next to the Ticket you wish to Delete followed by Delete. 3. Confirm Ticket deletion to complete.

    • View Terminal Serial Number History

      1.Navigate to Device Management in the Sidebar Menu. 2. Locate the Device EPI followed by selecting the Vertical Ellipsis(⋮), then select View Serial #History.

    • Edit Ticket

      1. Navigate to Tickets in the Sidebar Menu. 2. Select the Vertical Ellipsis(⋮) next to the Ticket you wish to Edit followed by Edit. 3. Update Ticket details followed by Update.

    • Export Transaction List

      1. Navigate to Transactions in the Sidebar Menu. 2. Select the Action button followed by Export. 3. Verify Export file format, select Export.