Modify a Support Ticket

Modify a Support Ticket

1. Navigate to Support in the Sidebar Menu.

2. Select the Checkbox next to the Support ticket followed by the Vertical Ellipsis(⋮) then Edit.

3. Here you will be able to do the following:

  • Toggle a ticket from Open, Close or Pending
  • Complete Description details of the Ticket
  • Complete Resolution details of the Ticket

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      1. Navigate to Support in the Sidebar Menu. 2. Select the Checkbox next to the Support ticket followed by the Vertical Ellipsis(⋮) then Edit. 3. Here you will be able to do the following: Toggle a ticket from Open, Close or Pending Complete ...

    • Close a Support Ticket

      1. Navigate to Support in the Sidebar Menu. 2. Select the Checkbox next to the Support ticket followed by the Vertical Ellipsis(⋮) then Edit. 3. Here you will be able to do the following: Toggle the ticket from Open to Close 4. Select Update to Close ...

    • Close a Support Ticket

      1. Navigate to Support in the Sidebar Menu. 2. Select the Checkbox next to the Support ticket followed by the Vertical Ellipsis(⋮) then Edit. 3. Here you will be able to do the following: Toggle the ticket from Open to Close 4. Select Update to Close ...

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    • Edit a Ticket

      1. Navigate to My Tickets in the Sidebar Menu. 2. Locate the Ticket you wish to modify followed by selecting the Vertical Ellipsis(⋮) then Edit. 3. Modify the Ticket details followed by selecting Update to complete.