Connect to a Merchant's Device

Connect to a Merchant's Device

1. Navigate to Remote Diagnostics in the Sidebar Menu

2. Ensure Merchant is in Remote Diagnostics Mode on the Terminal

  • VL100/VL110/VP100 = Favorites button, followed by 9.Start RD.
  • VL500/VP500 = Currently Unavailable

3. Locate Merchant Terminal followed by selecting the Vertical Ellipsis(⋮), then Connect.

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